Features of Revvi
Revvi uses text messaging (SMS) to communicate with your customers because of the extremely high read and open rates versus email. Texting removes the barriers for your customers so they can quickly respond.
Dominate Your Local Market
Revvi captures more satisfaction scores and reviews for your business to promote. Having higher rating scores and reviews than your competitors will position you as the “good to business” for the consumer. Google loves reviews for your business.
Higher Return on Marketing Efforts
Email is not going away but everyone and their brother is competing for attention in your customer’s inbox. Not to mention, spam filters are becoming smarter and smarter. Reach your customers directly without any barriers through text messaging.
Prevent Negative Reviews
With Revvi’s satisfaction score process, you can quickly learn who wasn’t “Happy” with the service they received. You are immediately notified by our “low score” alert to be proactive in reaching out to the customer to correct any issues. Turn an “unhappy” customer into a “Happy Customer”.
Increase Retention Rates
High customer retention is what makes your business successful. It costs 7x more to acquire a new customer than to keep one. Revvi helps you to easily stay engaged so you can make sure they are happy and keep using your service.
Customer Satisfaction Insight
Since the response rates are so high for text messaging, you receive more satisfaction scores. This is powerful information when it comes to understanding how your customers feel about the service you provide. Nuture "Happy" customers and turn "unhappy" customers into "Happy" ones!
Missed appointments are very costly to your business due to the loss of time and revenue. Revvi’s added benefit is to allow you to send appointment text reminders for your appointments. These text reminders allow your customer to easily confirm, cancel, or reschedule with a simple numeric response. The great part is that you are notified as how they responded.
Revvi allows you to promote your rating scores and reviews on your website for visitors to read. This is a key piece when it comes to sharing your customer’s experience with your business. The higher rating scores and more reviews builds a better online reputation for you. Ultimately, this means more business.
Happy customers are the best form of marketing for any business….word-of-mouth is powerful. Through our proven process of asking for a satisfaction score first, we give you the ability to identify “Happy” customers and quickly help “Unhappy” customers to make them “Happy”.