Posts tagged customer surveys
Add SMS to Your 2018 Marketing Plan

What should your 2018 Marketing plan look like?  Taking a close look at your past and current marketing efforts is critical to your success.  But what communication channel is really working?  Did you know that SMS (text messaging) has a 95% read rate?  Are you using SMS in your marketing strategy?  If not, 2018 is the year to add the most effective communication channel to your marketing arsenal to increase your engagement, improve customer service & retention, and drive more revenue. 

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Which is better for my business, email or text messaging?

It's time to add text messaging (SMS) to your business's communication channels with your customers.  Email has too many barriers and takes too many steps to read and/or respond too.  Text messaging is easy for your customers and much more effective.

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How do you increase your customer retention rate?

All too often, businesses are too focused on customer acquisition and not customer retention.  It's not your fault as markers have always focused on this funnel.  When you neglect your customer retention then you are losing money on the frontend and backend.  We have put together a list of simple actions you can take to improve your customer retention rate.

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4 Reasons Why Customer Reviews Matter to Your Business

4 reasons why reviews matter to the success of your business.  Today more than ever do online reviews play a role in your business's success or failure.  We have provided the reasons why you need to focus on capturing more reviews.

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1 Simple Way to Increase Customer Survey Responses

There is one (1) simple way to increase your customer satisfaction survey responses.  Leverage the power of text messaging (SMS) to make it easy for your customers/patients to respond.  Capturing satisfaction scores from everyone is the first step in a successful business.

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3 Reasons Why to Use Text Messaging (SMS) for Your Business

Three reason why your business should be using text messaging as a communication channel.  Text messaging is such a powerful communication channel that is not used enough by businesses which is a mistake.  The old days of text messaging being perceived as "too personal" are long gone.  Texting is much more effective than emailing when it comes to communicating with your customers/patients.

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