Posts tagged customer service
Google's Updated Review Policy - Review-Gating Is Not Allowed

In April, Google updated their review policy to ban review-gating. Review-gating is when a business only asks “happy” customers/patients to write an online review. Google now wants you to allow low score customers/patients the ability to potentially write a negative review about their experience with your business.

Read More
How to Improve Your HVAC & Home Service Business's Customer Service

The heating and air (HVAC) industry is growing which means more competition.  Now more than ever your business needs to provide the best customer service from the beginning to the end.  Start with using text messaging to send appointment reminders that include a picture and name of the technician that will be completing the service.  This appointment reminder will save you time and money along with adding the value of safety for your customer.

Read More