Posts tagged customer satisfaction
Which is more important, 5 star rating average or number of reviews?

Which is more important to your business’s Google local search results…5 star rating average or number of reviews? Online reviews are extremely important to your business. Learn what you should focus on outside of providing the highest level of customer service when it comes to star rating and review volume.

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Google's Updated Review Policy - Review-Gating Is Not Allowed

In April, Google updated their review policy to ban review-gating. Review-gating is when a business only asks “happy” customers/patients to write an online review. Google now wants you to allow low score customers/patients the ability to potentially write a negative review about their experience with your business.

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How to Improve Your HVAC & Home Service Business's Customer Service

The heating and air (HVAC) industry is growing which means more competition.  Now more than ever your business needs to provide the best customer service from the beginning to the end.  Start with using text messaging to send appointment reminders that include a picture and name of the technician that will be completing the service.  This appointment reminder will save you time and money along with adding the value of safety for your customer.

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How to Increase Online Reviews for Your Heating and Air Business

The HVAC (heating and air) industry is very competitive.  Learn how to increase your online reviews to become the trusted go-to company and protect your online reputation.

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Add SMS to Your 2018 Marketing Plan

What should your 2018 Marketing plan look like?  Taking a close look at your past and current marketing efforts is critical to your success.  But what communication channel is really working?  Did you know that SMS (text messaging) has a 95% read rate?  Are you using SMS in your marketing strategy?  If not, 2018 is the year to add the most effective communication channel to your marketing arsenal to increase your engagement, improve customer service & retention, and drive more revenue. 

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Why your marketing agency is dropping the ball

Marketing agencies are dropping the ball when it comes to your strategy.  Why? Because you are too focused on customer acquisition and not customer retention.  Customer retention is what makes your business successful.  Did you know it costs 7x as much to gain a new customer versus keeping one?

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Which is better for my business, email or text messaging?

It's time to add text messaging (SMS) to your business's communication channels with your customers.  Email has too many barriers and takes too many steps to read and/or respond too.  Text messaging is easy for your customers and much more effective.

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How do you increase your customer retention rate?

All too often, businesses are too focused on customer acquisition and not customer retention.  It's not your fault as markers have always focused on this funnel.  When you neglect your customer retention then you are losing money on the frontend and backend.  We have put together a list of simple actions you can take to improve your customer retention rate.

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4 Reasons Why Customer Reviews Matter to Your Business

4 reasons why reviews matter to the success of your business.  Today more than ever do online reviews play a role in your business's success or failure.  We have provided the reasons why you need to focus on capturing more reviews.

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1 Simple Way to Increase Customer Survey Responses

There is one (1) simple way to increase your customer satisfaction survey responses.  Leverage the power of text messaging (SMS) to make it easy for your customers/patients to respond.  Capturing satisfaction scores from everyone is the first step in a successful business.

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How to Grow Your Chiropractic Practice

How to grow your chiropractic practice?  Growth starts with understanding the level of service you and your staff is providing to your patients.  This means capturing service satisfaction scores from each patient.  The problem is this process is not easy for your patients.  Email does not work because there are too many barriers to make the response.  

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3 Reasons Why to Use Text Messaging (SMS) for Your Business

Three reason why your business should be using text messaging as a communication channel.  Text messaging is such a powerful communication channel that is not used enough by businesses which is a mistake.  The old days of text messaging being perceived as "too personal" are long gone.  Texting is much more effective than emailing when it comes to communicating with your customers/patients.

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