Posts in Reviews
Which is more important, 5 star rating average or number of reviews?

Which is more important to your business’s Google local search results…5 star rating average or number of reviews? Online reviews are extremely important to your business. Learn what you should focus on outside of providing the highest level of customer service when it comes to star rating and review volume.

Read More
How do new residents to Charleston & Summerville find & trust your business?

Are new residents to the Charleston and Summerville area finding your home service business (heating and air, pest control, home cleaning, carpet cleaning) or your auto repair shop? Consumers read online reviews before making a decision on who to hire. Does your business have enough Google reviews with a high average rating score to show your the trusted business to hire?

Read More
Google's Updated Review Policy - Review-Gating Is Not Allowed

In April, Google updated their review policy to ban review-gating. Review-gating is when a business only asks “happy” customers/patients to write an online review. Google now wants you to allow low score customers/patients the ability to potentially write a negative review about their experience with your business.

Read More
How to Increase Online Reviews for Your Heating and Air Business

The HVAC (heating and air) industry is very competitive.  Learn how to increase your online reviews to become the trusted go-to company and protect your online reputation.

Read More
How to gain more online reviews

Does your business need more online reviews?  Then start making it easy for your customers by using text messaging (SMS) to capture more reviews.  The value of online reviews is high to your business. Online reviews help build brand trust, promote your reputation, and help with your Google rankings.

Read More
4 Reasons Why Customer Reviews Matter to Your Business

4 reasons why reviews matter to the success of your business.  Today more than ever do online reviews play a role in your business's success or failure.  We have provided the reasons why you need to focus on capturing more reviews.

Read More